Returns & Exchanges

At Nestle Coffee Shop, we strive to ensure every cup is perfect; however, due to the perishable nature of our products, we offer returns on damaged or incorrect items within 14 days of delivery. Please ensure all returned merchandise remains in its original, unopened packaging to qualify for a full refund.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For quality concerns or damaged goods, please attach clear photos of the product and the shipping box to your request.

• 3.
  Prepare Your Package

  Securely pack the items in their original packaging and use the prepaid shipping label provided by our support team.

• 4.
  Receive Refund

  Once your return is received and inspected at our warehouse, we will process your refund to the original payment method within 5-7 business days.